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FAQ.

​How Do I Place An Order?

 

To place an order click the "Shop" tab , where it will show the page of all the products. Click the photo of the product you would like to add to your cart .  If the option is available (most products are one size) ,select your desired sized. Afterwards select your quantity ( if available "There`s only 1 like there is 1 of us"). Click add to cart. If you are done shopping click the tote icon next to the "free shipping "  .

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Payment and Shipping

 

Shipping estimates to about 2-7 business days. Payment transactions with debit/credit card should happen appear immediately on your bank statement if not the next day.

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Refunds/cancel order 

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If there is an issue with your purchase or you are unsatisfied  Please contact me through email gorgeouskumarie@gmail  and I will do the best to making sure  you are satisfied and pleased. To cancel an order you will have to contact me through email with the subject being "CANCEL ORDER ". I will tend to doing soon as possible. I do recommend if choose to cancel order please do so within 24 hours of your purchase. To avoid hassle on both ends.

 

Your 30-Day Warranty  

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Our Warranty.

We lava B. want the best for our customers.

 Lava B. hope our customers  feel in love with there product  as well as I did when finished making it. If You feel the product you received is not to the liking it appeared to be on the site please feel free to contact me through the site under the tab “contact me”,  I will as soon as possible be happy to help you. You will be given two options Refund or Re-turn to fix.

Return to fix only implies you will ship your product back to have me fix then I will ship it back fixed with this option you will get credited for your shipping cost.

With Refund option you will get refunded for your product. For any Refund or Re-turn to fix must be reported  between 30 days of your purchase date. Thanks!


-Gorgeous Kumarie

​Secure Ordering & Payment Options

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Currently I am  only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Lava B. Jewelry does not ship orders to post offices. 

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Privacy Policy

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

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